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FAQ

 

1. Application fails to start as soon as started and show the box “Send error details to Microsoft” (error reporting on any program failure on windows)


2. Responsible Surfing Parental Control slows down the computer using more CPU.


3. How can I remove the program completely from my computer?


4. I'm using Responsible Surfing Parental Control “HOME Edition”. What profile do I give my Pre-teen to block websites and myself for only recording, no blocking?


5. Can user stop/ kill Responsible Surfing Parental Control application from running?


6. How to build users profile allowed website list?


7. When I press ctrl/alt/d the sign on screen does not come up. And how to keep my privacy safe?


8. How to run Responsible Surfing Parental Control in stealth mode, so there are no icons to be detected?


9. Can computer Activity reports be automatically emailed to another computer? How?


10. How do I convert from trial version to paid version?


11. When I try to configure, such as the adolescent one, the program blinks and moves back to the main page


12. I am unable to record the detailed activity on my computer. How do I?


13. Responsible surfing parental control is blocking a website, which I do not want to. How to allow it?


14. Does your software work on MAC computer?


15. An alert box pops up and says, "Microsoft Office Outlook. A program is trying to access e-mail addresses you have stored in Outlook. ..” How to fix it?


16. I am a business owner, can I sell responsible surfing as Affiliate?


17. Do I need to buy separate licenses for each computer or will one license work for my network?


18. I want to purchase the software. Where I can?


19. rssurf.exe appears to be using big amounts of memory.


20. Can you let me know if the software can run invisibley in stealth mode - it appears under the list of programs?


21. How do I check keystrokes recording In Responsible Surfing Parental Control Software?


22. Can I 'share' the software/license between 2 or 3 PC's in the home.


23. How do I get to the admin-parental profile?


24. I wanted to monitor all activity, not necessarily prevent it from happening.


25. How do I uninstall Responsible Surfing Parental Control?


26. How to block ALL images. I did love the ability to block the typing of certain words, but where do I have to type the words?


27. Unable to record more than x number of screen shots.


28. Tell me about ease of use, compatibility with antivirus pograms, use on multiple computers, , email that it will record (outlook? AOL?), which chat products it will record (AIM? Others?).


29. Why don't all user accounts show up? I see mine admin, but not my spouse which is also admin.


30. Do you provide educational / charity Pricing for license to run your software.


31. how do I hide the desk top icon so that no one knows this is here.


32. Since your product has keystroke recognition, does that mean it will store passwords used by my children to access accounts?


33. Hello I ordered your software can you please send this to my postal address.


34. My link to broadband failed on a number of occasions.


35. We are a small school with 5 student computers. Do you something for us?


36. Can I try Responsible Surfing Parental Control Free? (without entering CC info)


37. Will the software log all AIM and chat conversations.


38. What is the cost for your "Business Edition Network Control Software" would be for a business network of about 25 PC's.


39. I need to allow a website and still be able to monitor the surfing How do I do this?


40. Can I create APPLY A CUSTOM PROFILE?


41. From the user that was subject to the custom profile, it did not pull up the custom notice, I tested the software with. I like about the program is the automatic email / SMS updating.


42. I need to remove all programs from computer.


43. We have 9 computers and a server. I would like the 9 computer blocked to certain websites.


44. Can this program run in the background and monitor exactly where Employees go? What is the pricing for this product?


 


1. Application fails to start as soon as started and show the box “Send error details to Microsoft” (error reporting on any program failure on windows)

It is DB problem. Which was in version Perrier to 2.3.18 To fix the current problem please do as follows and upgrade your software to latest version:
1. Download it from: http://www.ResponsibleSurfing.com/rsreg/setup/autoupdate.zip
2. Please unzip autoupdate.exe from Zip file attached.
3. Copy autoupdate.exe on c:\ drive and Run it.
It will download and install the latest Responsible Surfing Parental Control Software capable of handing the current problem you have. While in this way, your settings and Recording will be safe. This process will take less then 10 minutes on a high speed DSL or cable internet.

 

2. Responsible Surfing Parental Control slows down the computer using more CPU.

It is DB problem. Which was in version Perrier to 2.3.18. To fix the current problem please do as follows and upgrade your software to latest version:
1. Download it from: http://www.ResponsibleSurfing.com/rsreg/setup/autoupdate.zip
2. Please unzip autoupdate.exe from Zip file attached.
3. Copy autoupdate.exe on c:\ drive and Run it.
It will download and install the latest Responsible Surfing Parental Control software capable of handing the current problem you have. While in this way, your settings and Recording will be safe. This process will take less than 10 minutes on a high speed DSL or cable internet.

 

3. How can I remove the program completely from my computer?

The responsible Surfing software Development team is lead by team of psychologists who have extensive experience in working with internet addiction, victims of internet related crimes, criminals in prison, couples who have experienced online adultery, etc. It is developed with the aim of preventing the tragedies real people have experienced and to help those who are working on the resulting problems.

 

4. I'm using Responsible Surfing Parental Control “HOME Edition”. What profile do I give my Pre-teen to block websites and myself for only recording, no blocking?

Profile "Admin-Parental Profile" in Responsible Surfing Parental Control will only record user activities and it will not block any activity.
Profile "Young Children Profile" is a good option for Pre-Teens. To set it
Open Control Panel of Responsible Surfing Parental Control, by pressing Show key sequence and your password.
Now open Configure profile --> Manage Blocking and Filtering and check all website blocking options as needed.
Secondly open Dynamic Content Blocker and enable Dynamic content Filter, with desired filter strength (Recommended: Moderate or week)
Save New Changes and check for you´re and other user´s accounts, it should now be as expected.

 

5. Can user stop/ kill Responsible Surfing Parental Control application from running?

Windows provides control over all running Exe or process to Administrator privileged account. And user can see running applications. Few software disable´s Alt+Ctrl+Del keys (Task Manager) Which is not good, and you cannot “fail safe”!
The Responsible Surfing Parental Control application cannot be closed by users. We have provided dual process protection for Responsible Surfing Parental Control for any such user attempt.
While running in stealth mode, Responsible Surfing Parental Control will not display its logo in system tray, will not show popup message after application, website and internet blocking etc. as per settings. No AUP will be shown etc. So that user cannot detect it easily.

 

6. How to build users profile allowed website list?

Way to enter the Allowed website list:
1. Open Control Panel of Responsible Surfing Parental Control, by pressing Show key sequence and your password.
2. Open configure profile -> Manager Blocking & Filtering --> Allowed Website list to create Allowed and blocked List of Websites.
Enter the web sites, you want to allow and block for single profile or to all profiles.

 

7. When I press ctrl/alt/d the sign on screen does not come up. And how to keep my privacy safe?

It is login problem. Which was in version Perrier to 2.3.15. To fix this problem please do as follows and upgrade your software to latest version:
1. Uninstall Responsible Surfing Parental Control from MS Windows control panel -> Add/ remove programs.
2. Download the latest version from our website http://www.responsiblesurfing.com
3. Download and Install the latest version.
Also use History Cleaner of Responsible Surfing Parental Control, regularly to clean web browsing other computer usage history. To protect your privacy.

 

8. How to run Responsible Surfing Parental Control in stealth mode, so there are no icons to be detected?

Yes, it can work in Stealth mode. Please do as follows.
1. Delete all the shortcuts from desktop and Windows start menu (if exits).
2. Login to Responsible Surfing Parental Control, Control Panel by clicking on its ICON in Windows system tray or by pressing Show Key Sequence.
3. On exit from Responsible Surfing Parental Control, Control Panel Select RUN in Stealth mode, option.
After that Responsible Surfing Parental Control's ICON from system tray will be hidden, and at any time if you want to open it any time, press Show key sequence (Default: Alt+CTRL+D)

 

Can computer Activity reports be automatically emailed to another computer? How?

To get report by E-mail. Please do as follows:
1. Open Control Panel of Responsible Surfing Parental Control, by pressing Show key sequence and your password.
2. Configure profile for which you needed report by email.
3. Click on Alert and Messages --> Email Report(s)
3. Choose suitable option of Report by email, on system start or on a preferred time.
Please note that this option will sent you report by E-mail for all users, used your computer. You just needed to enable this option in the profile of user who will Start the computer or will use it at time specified for E-mail sent.

 

10. How do I convert from trial version to paid version?

It will be easy. Please Login to Control Panel of Responsible Surfing Parental Control. Then:
1. Open Subscription details.
2. Click on Purchase online to purchase the registration keys.
3. And insert one of the key(s) received online and by email in the Box provided.
4. Click Activate to register your software. It will show appropriate message.
Enjoy the protection with registered copy of Responsible Surfing Parental Control.

 

11. When I try to configure, such as the adolescent one, the program blinks and moves back to the main page.

It may happen if you have logged in as soon as software/ computer have started. In any case, if this happen in left side tree view you can see all the profile settings menus, click any of them to use. Finally press “Save new changes” button to save changes or cancel to discard.

 

12. I am unable to record the detailed activity on my computer. How do I?

There are two things to enable recordings:
1. Enable needed recording: you can do this by using Configure Profile >Profile Name>.
2. Do all the settings as required and press “Save New changes” button to save them or Cancel to discard.
3. View Recordings: Open View Report in Responsible Surfing Control Panel, Open reports. And then see all the recordings.
4. To view key logger, open Keys & App Usage Logger --> click on any item in the list and in right side you can see Formatted and Unformatted keys typed by user(s) or application specified.

 

13. Responsible surfing parental control is blocking a website, which I do not want to. How to allow it?

Please open control panel of Responsible Surfing Parental Control - Choose user by which you are log in under Manage User Profiles. And press button Configure Profile,
Now, Under Manage Blocking & Filtering--> Allowed website list, Add the website you want to allow.

 

14. Does your software work on MAC computer?

Responsible Surfing Parental Control can work only on Microsoft Windows Operating systems.

 

15. An alert box pops up and says, "Microsoft Office Outlook. A program is trying to access e-mail addresses you have stored in Outlook. ..” How to fix it?

It seems on your computer our security software is not working, we can register it manually. Please do as follows:
1. Open Windows Start Menu (Bottom Left)
2. Click on RUN, which will open a new small window with a drop down box.
3. Type in run box: regsvr32.exe "c:\windows\system32\secman.dll"
4. Press Enter Key
A message saying DLL is registered will be displayed by windows for you. After that the Outlook warning message should not pop up again.

 

16. I am a business owner, can I sell responsible surfing as Affiliate?

Yes, we have Affiliate sales system; please email us at info@responsiblesurfing.com to know more about it. And how to sign up.

 

17. Do I need to buy separate licenses for each computer or will one license work for my network?

Yes, each License for Home edition is for single computer. For 3+ computers please email us at support@responsiblesurfing.com for discount options. Or you can use Responsible Surfing Business Edition to protect your computer network.

 

18. I want to purchase the software. Where I can?

You can purchase it from our website http://www.ResponsibleSurfing.com

 

19. rssurf.exe appears to be using big amounts of memory.

We found that it is the problem due to send report by email. Please update your copy of Responsible Surfing Parental Control. Needed instruction? Please see how to update software.

 

20. Can you let me know if the software can run invisibley in stealth mode - it appears under the list of programs?

To run Software in Stealth mode, you can select Run in Stealth mode, option at the time of "EXIT" from control panel of Responsible Surfing Parental Control software.
After that to login into control panel of Responsible Surfing Parental Control software, you have to press Show Key Sequence (Default: Alt+Ctrl+D).
You can see Responsible Surfing Parental Control running in processes tab of Task Manager, but if you will try to kill it, It wont, due to Dual Process protection. That means users can not kill the process. Only administrator can shut it down. To further limit your users, you can create Limited user account for them. Our software works fine with even Limited and Guest users.

 

21. How do I check keystrokes recording In Responsible Surfing Parental Control Software?

Please do as follows:
1. Open control panel of Responsible Surfing Parental Control, by providing password.
2. Click on Reports in left pane.
3. Click on View Reports button in Right pane. It will open reports.
4. Open tab Applications. In bottom list having details of applications
which user have used. Click on any application entry.
5. In right side there will be two text boxes contains ROW and formatted text.
If it is blank, it means you needed enable key logger by using Configure user profile option in control panel of Responsible Surfing Parental Control.

 

22. Can I 'share' the software/license between 2 or 3 PC's in the home.

The software licensing is Single PC wise. To buy 3+ licenses, contact us at support@responsiblesurfing.com for discount options.

 

23. How do I get to the admin-parental profile?

After login to Responsible Surfing. Open tab Manage User Profile.
Select user from the list and select Admin-Parental profile in the Drop down box. You will see below there is a button labeled "Apply Admin-Parental profile to ". Click on it and Admin profile will be set for the selected user.
For other users you can follow the same steps. To configure any profile, select it from drop down and press “Configure Profile ” button to set the selected profile for the user.

 

24. I wanted to monitor all activity, not necessarily prevent it from happening.

To monitor your PC usage without blocking anything, use "Admin-Parental Profile" for all users.
In this profile all Keys typed, Application used, Chatting, Web visits, Screenshots will be recorded as per profile settings but nothing will be blocked (by default factory settings). You can also configure this profile to block some of activities.

 

25. How do I uninstall Responsible Surfing Parental Control?

You can uninstall the software using Windows control panel --> Add/Remove program. Locate Responsible Surfing Parental Control in the list of install application and press Uninstall to remove it. It will ask your responsible control panel password to uninstall.

 

26. How to block ALL images. I did love the ability to block the typing of certain words, but where do I have to type the words?

For image blocking: you have option to block images from viewing on webpage.
For worlds: we have provided a list of more then 750 worlds to be blocked in Dynamic Content analysis.
Privacy managewill block user from typing specific world like his mobile number, home address, credit card details etc. As they are user specific words, that is why you needed to enter those words in the list provided under Privacy Protector Feature.

 

27. Unable to record more than x number of screen shots.

Please check your "C:" drive, the drive on which you have your Windows installed should have enough space to save screen shots by Responsible Surfing Parental Control.
Typically, each screenshot takes approx 10 KB of disk space. So in 1 MB disk space you can have 100 screenshots. Or to store screenshots for 10 hours at the rate of 1 per minute, it will need 6-30 MB space, according to video quality and screen resolution settings of “MS windows display settings”.

 

28. Tell me about ease of use, compatibility with antivirus pograms, use on multiple computers, , email that it will record (outlook? AOL?), which chat products it will record (AIM? Others?).

1. Ease of Use: The software is designed in a way so that users will get the setting at max 2 level deep and all the settings are detailed, to not to have any confusion. We are also providing Help file, Customer support by email and phone to help our users using the software.
2. Compatibility with Anti viruses: Our software is fully compatible and friendly with Anti Virus programs and Firewalls. Few firewall may ask your permission to allow internet access. Please allow it.
3. Telephone support: We are providing Free telephone support and Free email based support.
4. Ratings: Responsible Surfing Parental Control has earned 5 start ratings from editors of Download3000.com and padring.com. While many other editors are testing it.
5. Email recording: Responsible Surfing Parental Control software records all email clients such as MS Outlook, Outlook express and Webmails such as AOL, MSN, YAHOO, GMAIL etc.
6. Chat Recording: The software records IM programs such as AOL, MSN, YAHOO, GTALK, Skype chat as well as it has Key logger which records all Keystrokes typed on any program user have used.
Above all, you can get the software to test FREE for 15 days without any Limitation from our website www.ResponsibleSurfing.com

 

29. Why don't all user accounts show up? I see mine admin, but not my spouse which is also admin.

Responsible Surfing Parental Control software will show only those users, who logged in to their account at least once. You can manually login to new account(s) and when you will be back in your administrator account, it will display all the new user(s).

 

30. Do you provide educational / charity Pricing for license to run your software.

We are providing 1 month of Free software trial. To buy please visit School edition Buy section. We are providing software on very discounted rates for schools and educational institutes without limitations of Business Edition. So you will have the complete protection for Kids in very small cost.

 

31. how do I hide the desk top icon so that no one knows this is here.

1. You can delete desktop icon of Responsible Surfing.
2. After this if any time you want to see Responsible Surfing Parental Control´s “Control panel”, press ALT +CTRL + D (default how key sequence) to open it.
3. At the time of exit from Responsible Surfing Parental Control´s “control panel”, choose to Run in Stealth mode so that it will run completely hidden.

 

32. Since your product has keystroke recognition, does that mean it will store passwords used by my children to access accounts?

Yes, it can record any key typed on your computer including passwords.After this in Reports when you will click on any program record under APPLICATION tab, you can see key typed on that program. It will not show password as highlighted but you can check for example the keys recorded on Internet Explorer (say to see password of web e-mail account) to see the login id and password typed by user.

 

33. Hello I ordered your software can you please send this to my postal address.

We are distributing our product Responsible Surfing Parental Control through Electronic download only. Please download your copy from www.reposiblesurfing.com

 

34. My link to broadband failed on a number of occasions.

You may have problem due the settings in Time management for the profile you are using. Please set the time limits according to usage.

 

35. We are a small school with 5 student computers. Do you something for us?

Yes, we are providing Responsible Surfing Parental Control as unlimited free try for 1 month and fewer prices for schools. Please check School Edition on our website www.responsiblesurfing.com

 

36. Can I try Responsible Surfing Parental Control Free? (without entering CC info)

Yes, you can get the Free Trial of Home edition from website, unlimited free to use from our website www.responsiblesurfing.comwithout entering any of your CC information.

 

37. Will the software log all AIM and chat conversations.

Responsible Surfing Parental Control logs/ records all the chat conversations of MSN,YAHOO, AIM, ICQ, Skype IMs.

 

38. What is the cost for your "Business Edition Network Control Software" would be for a business network of about 25 PC's.

Business Edition for 21-50 users will cost you only $995.00. Please check Business Edition on our website www.responsiblesurfing.com

 

39. I need to allow a website and still be able to monitor the surfing How do I do this?

Please do as follows:
1. Open Responsible Surfing Parental Control Login window by pressing Alt+CTRL+D
2. Enter Password and login.
3. On Responsible Surfing Parental Control´s “Control Panel” in Left Panel click on "Manage Blocking and Filtering" -->Website Blocking --> Manage Allowed Website.
4. In right hand side, you will have Input box and List of Allowed websites.
5. Add the website you want to allow.

 

40. Can I create APPLY A CUSTOM PROFILE?

Yes, to create a custom profile click on button labeled "+" (just aside of the profile selection combo box) visit MANGE USER PROFILE section to assign this new profile to User(s).

 

41. From the user that was subject to the custom profile, it did not pull up the custom notice, I tested the software with. I like about the program is the automatic email / SMS updating.

If you do not want to block any thing but want to record. You can do so by setting User Profile to "Admin-Parental Profile".If you are "unable to record more than few screen shots" please check check your "C:" drive, the drive on which you have your Windows installed should have space to save screen shots by ResponsibleSurfing. Typically each screenshot takes approx 10 KB of disk space, so in 1 MB space you can have 100 screenshots. Or to store screenshots for 10 hours at the rate of 1 per minute, it will need 6-30 MB space only according to video quality and screen resolution settings of windows display settings.

 

42. I need to remove all programs from computer.

Login to Responsible Surfing Software -->> Blocking and Recording to OFF control panel blocking by un-checking the box labeled “Block ability to change settings on computer”. It will then allow you to open Windows Control Panel.

 

43. We have 9 computers and a server. I would like the 9 computer blocked to certain websites.

You can use our business edition. Or you can easily use personal edition. It has having export and import facility for Allowed and block list of websites. On purchase of 10 licenses we can offer you discounts as well.

 

44. Can this program run in the background and monitor exactly where Employees go? What is the pricing for this product?

Our product Responsible Surfing Parental Control is one of best parental and business control software available in market now a day with wide variety of features such as:
1. Application Usage recordings with Key inputs of applications by user(s).
2. Web visit recording, filtering and blocking.
3. Chat applications recording, and blocking.
4. Day length Screenshots Slideshow such that you can view 10 hrs of
Computer usage in just 10 minutes as slide show.
5. Dynamic content analysis to block inappropriate content in websites
such as pornography violence bomb-making, gambling.
6. Application Usage restrictions and blocking.
7. Internet usage Time Management.
With this our software comes with 9 default profiles, for your usages, created by a team a clinical psychologist based on their experience and research on safe surfing, internet addiction and danger of the internet.
Regarding your question
Yes it can run in background and can record every single Keystroke (based on individual applications used), website visited, application used of your employees. So you have both options of viewing all keystrokes and viewing the actual screenshots (in screenshots you can control both time intervals between Screenshots and take screenshots of whole window or active window)
Price: Please visit www.responsiblesurfing.com business edition to see.

 

 

 

 

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